We understand that sometimes appointments must be cancelled, but we require a minimum of 48 hours' notice for cancellations. Cancellations made with less than 48 hours' notice may be subject to a charge equal to 100% of the scheduled grooming service fee. This is to help compensate for lost time and the inconvenience of rescheduling.

Cancellations can be made easily by calling / texting the salon on 07847 279 823 or by sending an email to vicky@happyhoundsdogsgrooming.com.

If the grooming session has started but we are unable to proceed and finish the full grooming session due to the dog's uncooperative or aggressive behavior, we will have to end the grooming session immediately for the welfare and safety of the groomer and the dog.

We ask that our introduction forms are filled out honestly regarding the dog's temperament and any worries the client may have about their dog being groomed so that we can prepare ourselves for the dog's grooming session and assess whether we think they are suitable to be groomed in our salon safely.

We reserve the right to cancel the grooming session if we feel under threat and that we have not been properly informed of the dog's behaviour. A reasonable charge will be made for the time spent trying to groom the dog and the allocated slot appointed to the client.

For clients who arrive 15 minutes or more late for their appointment, we may need to reschedule or may not be able to perform the full service. A charge of 100% of the grooming service fee will apply for appointments missed or cancelled without prior notice.